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‎01-15-2022 04:37 AM

HP Recommended

HI

My Mac wouldn't scan so updated driver and now it scans but won't print.  It shows yellow triangle with exclamation mark, tries to print but then shows 'Waiting for printer to become available'.

The printer (Officejet 4620) prints fine with my laptop but not with the Mac mini. I am using it hardwired. Any suggestions appreciated

Thanks

 

Category:
1 REPLY 1

‎01-18-2022 03:54 AM

HP Recommended

@PaulineCarroll, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to print from your Mac via a USB cable. To assist you better,

  • Which version of macOS are you using?
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

 

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

 

  • Check if the printer is getting recognized by your Mac:
  1. From the Apple menu, choose About This Mac.
  2. Click System Report.
  3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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