• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-17-2023 08:40 AM

HP Recommended
Product: Envy 5546
Operating System: Microsoft Windows 10 (64-bit)

I have recently rebuilt my Windows 10 PC software-wise, from the operating system up.  I have downloaded and re-installed the HP printer software for my Envy 5546 and it's working fine as far as scanning and printing is concerned.  However, I have created a desktop icon to load the scanner software for convenience but the PC has decided that I have two scanners installed.  One is called HP ENVY 5540 series (NET) and the other HP ENVY 5540 series (NET) #2 with a pop up menu asking me to select one when I click on the icon.  If I select (NET), I get an error message saying "Unable to Communicate with the Scanner".  If I select (NET) #2, everything works.

Can somebody please tell me how to uninstall the (NET) scanner?

I've already tried uninstalling and reinstalling the complete HP software package, without success.

Regards and TIA

Phil

1 person had the same question
1 REPLY 1

‎01-24-2024 12:42 PM

HP Recommended

I have the same problem, and every time I uninstall everything from HP and reinstall a new  one is added.

HP pLease give us a good solution as I see that this problem is already running for years

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.