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Locked

‎12-17-2023 08:40 AM

HP Recommended
Product: Envy 5546
Operating System: Microsoft Windows 10 (64-bit)

I have recently rebuilt my Windows 10 PC software-wise, from the operating system up.  I have downloaded and re-installed the HP printer software for my Envy 5546 and it's working fine as far as scanning and printing is concerned.  However, I have created a desktop icon to load the scanner software for convenience but the PC has decided that I have two scanners installed.  One is called HP ENVY 5540 series (NET) and the other HP ENVY 5540 series (NET) #2 with a pop up menu asking me to select one when I click on the icon.  If I select (NET), I get an error message saying "Unable to Communicate with the Scanner".  If I select (NET) #2, everything works.

Can somebody please tell me how to uninstall the (NET) scanner?

I've already tried uninstalling and reinstalling the complete HP software package, without success.

Regards and TIA

Phil

1 person had the same question
1 REPLY 1

‎01-24-2024 12:42 PM

HP Recommended

I have the same problem, and every time I uninstall everything from HP and reinstall a new  one is added.

HP pLease give us a good solution as I see that this problem is already running for years

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