My orinter stopped working, saying my driver is unavaiable

[Blueheronsr8]

HP printer says drivers unavaiable

[Sneha_01]

Hi @Blueheronsr8,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is showing an error that the drivers are unavailable, here's what you can do to resolve the issue:

1. Reinstall Printer Drivers:

Download Drivers: Visit the official HP website and download the latest drivers for your specific printer model. Ensure you download the drivers compatible with your operating system.

Install Drivers: Once downloaded, run the installer and follow the on-screen instructions to install the drivers on your computer.

2. Use Windows Update:

Search for Updates: Open the Settings app on your computer and navigate to Update & Security.

Check for Updates: Click on Check for updates to search for any available updates for your system, including printer drivers.

3. Remove and Re-add Printer:

Remove Printer: Go to Settings > Devices > Printers & scanners. Select your HP printer and click Remove device.

Re-add Printer: Click on Add a printer or scanner and follow the on-screen instructions to re-add your HP printer.

4. Use HP Smart App (Optional):

Download HP Smart App: You can also download the HP Smart app from the Microsoft Store.

Set Up Printer: Follow the instructions in the app to set up and manage your printer. It may automatically detect and install the necessary drivers.

5. Check Printer Connection:

Verify Connection: Ensure that your printer is properly connected to your computer via USB or network connection, depending on your setup.

Restart Devices: Restart both your computer and printer to refresh the connection.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support