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HP Recommended
3630-all-in-one series
iOS 12 - 12.0.1

Printer automatically closes, how do I keep it from closing.

1 REPLY 1
HP Recommended

@mybosley26

 

A warm welcome to HP Support Community!

Updating printer firmware and adjusting the energy settings may resolve the issue. Let's try these steps:

1.) Use the steps available here and update the printer firmware.

2.) From the printer control panel, press the Wireless button and the Information button (i) together to print the network configuration page.

3.) Find out the IP address or hostname of the printer from the network configuration page.

4.) Open a web browser on a connected device, type the IP address onto the address bar and click go. The printer EWS(Embedded web server) page opens. 

5.) Click the Settings tab.

6.) In the Power Management section and disable Auto-off.

7.) Click Apply.

 

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Have a great day!

Senan6806


I am an HP Employee

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