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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: My printer cannot connect to Web services
Create an account on the HP Community to personalize your profile and ask a question
06-28-2017 09:53 AM
06-28-2017 12:48 PM
I'd be happy to help @Rbagwill,
Please provide me with either you Instant Ink account or the email address you used to enroll. I ask that you do not post this information publicly, instead, send me a private message.
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
Cheers,
Lisa
- HP Instant Ink Support
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
06-30-2017 08:03 PM
09-29-2018 09:10 PM
Hello everyone.
SOLVED...........yup
I bought a HP 7740, installed it, customized my printer email,..........then it would not print via email.
What happened?
I changed the default email address to a custom one - B E F O R E - registering it (the default one) with HP.
FIX -
1. Reset network settings
2. Setup Web services
3. Log into your account online
4. Chage the email address ONLY AFTER IT SHOWS THE ONE PRINTED ON YOUR SHEET!!!
This works..... 🙂
04-21-2019 11:56 AM
I know this is an extremely old post but I'm hoping you can assist. I've done everything you instructed the other person to do however my printer will still not connect. Can you please please please assist.
Thank you in advance.
04-21-2019 12:03 PM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about Community posting, please feel free to send me a private message!
Thank you
01-23-2023 06:14 AM
Hi,
HP Printers - Turning Off Web Services
NOTE:If you have an HP+ printer, web services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove web services, perform a printer reset to restore factory default settings.
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HP ePrint email: Disables the HP ePrint printer email address.
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HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.
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Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately.
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To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Smart.
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Print Anywhere: Disables the Print Anywhere feature.
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HP Printer Apps: Disables all HP Printer Apps.
Restart the printer, router, and computer
Resolve any error states by restarting network-connected devices.
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Turn off the printer.
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Disconnect any USB or Ethernet cables from the printer. These connection types can prevent the printer from connecting to the wireless network.
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Disconnect the power cord from the Wi-Fi router, wait fifteen seconds, reconnect the cord, and then wait for the lights to display a connected status.
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Restart the computer.
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Turn on the printer.
HP Print and Scan Doctor for Windows
5.7.1.014 11.5 MB Dec 8, 2022 Download JessikaV
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