My printer is stuck on the HP logo screen

[golfpro69]

My printer is stuck on the HP logo screen. Have tried unplugging every cord, rebooted and waited hours and still nothing. Printer is ENVY Photo 7858.

[Garp_senchau]

@golfpro69, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP ENVY Photo 7858 All-in-One Printer is stuck on the HP logo screen, here are some troubleshooting steps you can try:

Disconnect and Reconnect:

• Make sure the printer is completely turned off.
• Unplug the power cord from the back of the printer and from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Turn on the printer and check if it progresses past the HP logo.

Reset the Printer:

• With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn on the printer.

Check for Hardware Issues:

• Ensure there are no paper jams or obstructions inside the printer.
• Open all compartments, remove and reinsert the ink cartridges and paper trays.

Network and Connection Check:

• Make sure there's no issue with the wireless network connection.
• You can attempt to connect the printer directly to a computer with a USB cable to see if that changes the behavior.

Firmware Update:

• If the printer starts properly after a reset, check for any available firmware updates through the printer's software or HP Smart app.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[golfpro69]

Issue not resolved after these steps. 

[Garp_senchau]

Hey @golfpro69,

Thank you for your response

IAs the above steps are not helping i suggest you try the following steps:

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Factory default:

As a final step, you may consider restoring the printer to its factory default settings. For guidance on how to do this, please refer to the following guide: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,