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‎02-27-2023 01:57 AM

HP Recommended
Product: HP OfficeJet Pro 8023 All-in-One Printer

HP printer 8023. I was out of the office for 2 months to return to find that my printer is no longer able to be found by my computer. Tried to uninstall and reinstall but it won't reinstall because the HP wizard cannot find the signal for it and claims that the IP address doesn't exist. What do I do? How can I print?

Category:
1 REPLY 1

‎02-27-2023 02:14 AM

HP Recommended

             Hello @ene4,

 

 

 

49.11.4670208.4 MBFeb 16, 2022Download

 

 

 

 

 

 The problem comes from the driver that is installed.

 

Download and install it by applying the uninstallation procedure, which I suggest.

 

       

 

 

Download the driver above.

 

Procédure: 

 

I haven't written to turn on the printer yet, so it's off.

 

Uninstall the old driver in Control Panel, in "Programs and Features", then remove

all occurrences in "Program" and "X86 Program", in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) "Remove", if it is present.

Restart the PC. At the end of the startup, connect the printer to the mains, connect a USB cord on the PC side, on the printer you will connect it during the installation ONLY when asked.

Start installing your printer, by right-clicking on the Setup. EXE of the downloaded driver, click ''installed'' en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page, by clicking on the new shortcut created.

That's it, your printer is working again.

 

with this method, my printer has been working for 7 years without problems.

 

 

 

 

 

 

 

                                    Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

             * I am a volunteer posting answers on my own time.

 

                 Best regards,

                     

                     

Bernard42.
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