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HP Recommended
HP OfficeJet Pro 8135e All-in-One Printer
Microsoft Windows 10 (64-bit)

My setup black cartridge was empty & I inserted a new HP 923 black cartridge &now I get the "Use Setup cartridges that came with your printer". How do I bypass this message

1 REPLY 1
HP Recommended

Hi @Rimoehl,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I regret the inconvenience caused to you, as the printer is asking for setup cartridges.

 

 

Not to worry, let me help you with a few steps that have proven to resolve this issue.

 

Check the cartridge labels and make sure the cartridges are seated properly in the carriage.

 

Turn on the printer, and then open the door or lid to the cartridge access area.

 

Wait until the carriage is idle and silent before you continue.

 

Push in the tab on a cartridge, and then lift it out of the slot.

 

Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

 

Repeat these steps to remove and reinsert the other cartridges.

 

Close the door or lid to the cartridge access area.

 

 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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