My smart tank 580 suddenly stop working, no power when i plugged in the connector.

[Jacob081]

My printer suddenly stopped working like no power at all. It wont open or light up. I tried changing other outlet and connector wires that is included in the packaging but its not working. I tried to use the wires of the printer (smart tank 580) on other printer and it work. So im pretty sure it is the printer that have the problem. What to do? Also i dont have the receipt anymore. But it said on the website that it is under warranty.

[VikramTheGreat]

Hi @Jacob081,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details, and I’m sorry to hear your HP Smart Tank 580 has suddenly lost power. Let’s walk through what you can do next to confirm the issue, and how to claim warranty even without a receipt, since you’ve verified it’s still under warranty on HP’s website.
 

1. Try a Full Power Reset

HP recommends this for printers with internal power supplies 

1. Unplug the printer from the wall and the back of the printer.
2. Wait at least 60 seconds.
3. Plug the power cord directly into a wall outlet (not a surge protector).
4. Press the Power button once (don’t hold it down).

If it still doesn’t power on, proceed to the next step.

2. Optional: Check for Error Codes or Blinking Lights

If the printer ever shows blinking lights or codes, refer to this guide: 👉 HP Smart Tank Printers - Blinking lights and error codes | HP® Support

I hope this helps. If not, let me know.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Jacob081]

Hello, thanks for answering my question. It is already solved. I contacted hp support already and the problem was the power supply. Unfortunately the power supply is infested with ants that’s why it has no power.

[VikramTheGreat]

Hi @Jacob081,

Thank you for letting me know that you were able to figure out the issue and take care of it.

If you need any assistance in the future, please do keep us posted.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat