NO Support from HP no matter who I try.

[cybergranny]

Can some one please give me the email address for HP Head Office. I wish to lay an official complaint about the NON EXISTANT SUPPORT I have been getting since February 2023.

The support staff are HOPELESS, I have tried online, by phone (tried yesterday 4 times and still no qction even although he had the evidence which he got from my computer online) and even written to the Auckland New Zealand address and still no answers.

I do not have the time to WASTE trying to get help and support for my printer.

I am sick of getting STRESSED out due to the long wait for support on the phone, no response from letters and incorrect information given online.

Please help me.

[cybergranny]

I have also replied to emails with the information they requested over a month ago and nothing was actioned despite giving them Proof of Purchase which I also did over 2 days ago.  I have also had other problems whidch have not been resolved My warranty according to them expires next week so I suppose I wont get any more support despite the fact that the warranty should not expire until 17th February 2024. They do not respond to emails or messages..etc.  They do not actions the emails that I have sent. I have just purchased as HP laptop and sincerely hope the Support vastly improves if I need support, I am so disgusted with the support from the staff that I wished I had never purchase a HP product and never will again.

[Dragon-Fur · Accepted solution]

@cybergranny 

Welcome back to the HP Community Forum.

I am sorry that the problem has not been resolved.

Our best option here in the Community  -- I have forwarded your concerns to our Moderator group for review.

Request for Review – Please Read

A request has been submitted to our Community moderators for review and possible escalation of your question.

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Question / Concern Answered, Click "Accept as Solution"

[sandytechy20]

@cybergranny 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[cybergranny]

I do give credit where it is due and thank most  sincerely Bob_Headrick and Alden4 who have been most helptul in my deparate time of need. Thank you so mch

[cybergranny]

Thank you for your help it is much appreciated. Maybe now I will get some answers to my problems that have existed for a long time. I really appreciate your input. Thank you so muchj

[cybergranny]

Thank you so much for your reply and help it is much appreciated. I wil put you and the others on my great to know contact list as well as Bob_Headrick and Alden4 as I mentioned previously. I reall appreciate the time hou have taken to reply to my serious message

[cybergranny]

Thank you so much for taking your time to reply to this serious message. I really appreciate you help. It is most welcome. I really appreciate your input. Thank you so much. I will you on my list of very helpful people.

[cybergranny]

More helpful people. Dragon_Fur and Sandytech.20 thank so much it really is appreciated.

[cybergranny]

I have just printed off my notification list. Another problem is I keep getting emals to update my credit card. I have notified them several times regarding but stil I get the email regarding this, I had to cancel my credit card and request a new one. This was because I was the victim of Identity Theft during a cyber crime. I have told them several times but they just ignore it. This crime has taken a long time to deal with, I still have a lot to do regarding this with all the information I had to do. Fortuneatly  I did not suffer financial losses because I actioned the most serious issues first. for that I am most grateful, This also has been a very stressful time for me