Need to a CD for my Color Laser Pro M452dn

[dgehler]

I have lost me CD for this printer.  When I go to the web site and download the aviable drivers, they don't allow me to  automatically duplex - I have to do it mannually.  I could automatically duplex with the software from the CD.

When I click on acquire the software on the web site it says it is not avaiable.

I'm looking for where I can get the driver that will allow me to automatically duplex.

[WAWood]

dgehler

Hello;

Allow me to welcome you to the HP forums!

This link is to the software and drivers page for Win10 64-bit for your printer: http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=7527721&swLangOid=8&swEnvOid=4192

Under Order Physical Media, there are two different CDs listed -- order the one that best fits your needs.

Good Luck

[dgehler]

Thank you for your response.  However, when I click on Order Physical Media and click on the item I want,  it puts me into an infenate loop.  I never get to a place where I can actually order the CD.

[WAWood]

Then ... I would suggest that you contact HP Customer Support to order the CD from them.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Tuesday to contact them.  Monday is a holiday for many companies.
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Good Luck

[dansdaduk · Accepted solution]

The driver that you have already installed from the web should be sufficient.

The 'automatic discovery' feature used by some drivers on installation (or update) doesn't always work; ensure that the driver knows that a duplex unit is present on the printer (assuming that one is):

• For the printer instance in question, bring up the Printer properties dialogue.
• Select the Device settings tab.
• Ensure that the duplex unit is set to Installed rather than Not installed.

You'll probably need to be logged in with administrator credentials in order to change the device settings.

[dgehler]

Thank you - that took care of it.