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‎03-26-2022 08:19 PM

HP Recommended
Product: Hp photo envy 7858 all in one

My printer is stuck on the loading screen. I’ve unplugged the power cord from the printer and wall and waited 10 mins and it’s still doing the same thing. I can’t turn it off w the power button either. I think I need to reset it completely but I don’t know how.

Category:
4 people had the same question
4 REPLIES 4

‎03-31-2022 08:15 AM

HP Recommended

@Tmh110185

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎03-31-2022 11:27 AM

HP Recommended

Can you send me this info, too.

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‎04-01-2022 07:13 AM

HP Recommended

Please send it to me too

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‎04-14-2022 10:45 AM

HP Recommended

@Denyse2 and @JB196

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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