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Locked

‎05-02-2023 12:52 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer not heavily used, but was fine the last time it was used.  Last attempt to print to it resulted in the output being stuck in the queue.  Printer showed as offline.  Unable to bring online.  Tried many of the commonly suggested remedies to no avail.  I believe that it needs to be uninstalled/reinstalled.

Category:
1 REPLY 1

‎05-05-2023 07:23 AM

HP Recommended

Hi @Jmvmsyspro 

 

Welcome to the HP Support Community!


I understand that you are not able to print, I am glad to assist you.
 

please try these documents:

 

If the issue persists you may try to uninstall  the software:

Uninstall HP printer software and drivers

To reinstall use this link: Click here

 

Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

Raj2111
I am an HP Employee

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