New Arris router-HP 8600 going offline

[Lindsey_Thomp]

Hi all,

Just had to replace our modem/router with a ARRIS SURFboard SBG6900AC DOCSIS 3.0 Cable Modem/ Wi-Fi AC1900 Router. Wifi is great, all other devices are working. I have updated the wifi connection on the printer and I actually ended up uninstalling and reinstalling the printer also. After I did this it did print successfully, but the next evening when I went to print again I get a message that the printer is offline. After using the troubleshooter it suggests that the printer be shared with the homegroup, which I have done but this does not solve the issue. I have tried the HP downloadable help tool, which says that the printer is fine but is unable to print a test page to it. I have been reading and am thinking this could be an IP address issue, but this is not my strong point so I am having a hard time figuring out how to fix the issue. Would anyone have any suggestions?

Thanks!!

[tonerspills · Accepted solution]

windows 10 is probably automaticly changing your port type from an IP port to a WSD port. If you find the printer in your devices and printers folder, right click on it, and select "printer properties" you will see a tab called "ports" this is where you can see which port type your printer driver is using. If it is using a WSD port, you will probably need to select "add" a TCP IP port- and be sure to select TCP/IP as the port type, and do not leave it set to auto.

If you run a configuration page or wireless/network report from the printer- its will tell you what the IP address the printer has aquired from your wifi access point. I have had some problems with residential installs and wifi connections not remaing stable- and I have to use a small desktop switch and network cable to hook the printer up wired to keep the device from continually going offline.