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‎08-04-2019 07:02 PM

HP Recommended
Product: HP OfficeJet Pro 8025
Operating System: Microsoft Windows 10 (64-bit)

Just received and install new HP OfficeJet Pro 8025, in fact, HP Tech Support did the installation of software and drivers.  The display, "Unable to download software" and giving me a choice of continue or OK to exit.   The printer will go offline during this operation.

It's very irritating!

I ran HP Smart and went online and there are no outstanding software or driver installs.

Thanks  John K

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2019 08:13 AM

HP Recommended

It's still doing it and I will be calling HP Support later to get it fixed.

Thanks for the inquiry.

John K

View solution in original post

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3 REPLIES 3

‎08-07-2019 06:14 AM

HP Recommended

@jfkirkpatrick

 

Welcome to the HP Support Community.

 

So is the issue resolved now or do you still get the message?

 


I am an HP Employee

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‎08-07-2019 08:13 AM

HP Recommended

It's still doing it and I will be calling HP Support later to get it fixed.

Thanks for the inquiry.

John K

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‎08-07-2019 08:22 AM

HP Recommended

Sure. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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