New HP OfficeJet Pro 8138e All-in-One Printer stuck in firmware update loop

[Johann88]

Went through initial setup from Android App,

system asked to update firwmare, now it is stuck in a firmware update loop.

System tries to download firmware over wifi, tries to update, then displays "Update Unsuccesful", "the printer is unable to complete the request due to an internal error"

boots to idle, and does the same thing over and over again.

I tried to "factory reset" by unplugging, plugging  back in and pushing the power button for 10 seconds,

but it goes itself into the firwmare update loop.

[ferRX]

Hi @Johann88 

Please follow steps from the next message:

>> https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Officejet-Pro-8130e-scre...

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[Johann88]

I saw that thread before posting, followed all the steps.

Really disappointed with the product, it's dead on arrival

[ferRX]

Hi @Johann88 

Ok, if the product is not working after doing all the steps then you may need to Contact HP Support for warranty options in the next link:

• Contact HP+ Support
• https://support.hp.com/us-en/help/hp-plus
• • HP Store USA - Contact
  • https://www.hp.com/us-en/shop/cv/hp-store-contacts
• • HP Support Services - Smart Friend
  • >> https://www.hp.com/us-en/shop/slp/consumer-support-services/hp-smartfriend

Reference document with alternative steps for fix:

>> https://support.hp.com/au-en/document/ish_14035308-14035355-16

>> https://www.youtube.com/watch?v=ffzg3UoRT14

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.