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‎12-28-2020 07:28 AM - last edited on ‎07-14-2021 05:15 PM by Retired

HP Recommended
Product: HP8600 e All in One
Operating System: iOS

I have uninstalled and reinstalled the Drivers dozens of times and cannot get my 8600 to work with MAC.  Currently operating with 11.0.1.  Sad part is I just spent a lot of money on new ink and could have almost bought a new printer.

Category:
5 REPLIES 5

‎12-28-2020 10:43 AM

HP Recommended

Hi,

Try following below version of the HP Easy Start Utility:
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start and check if that may work.

 

If HP Easy Start cannot complete your printer installation, from the HP Easy Start menu select Preferences.
Click on HP Easy Start.log and the log folder will launch, please reply me back via a Private Message with the log content attached, please clarify if you may not able to access private messaging.

 

Shlomi



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‎12-29-2020 12:27 PM

HP Recommended

I have used the Easystart 14 times.  Does not work

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‎12-29-2020 12:36 PM

HP Recommended

Did you use the specific version as included in my link? there are several versions...

 

Also, regardless of any attempt, if it fails please provide me the log information as listed in my previews message.



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-31-2020 10:15 AM

HP Recommended

I was in 14 attempts as well. With much effort I got through to HP. Finally got a solution. Let me know if I can help you. 

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‎12-31-2020 10:16 AM

HP Recommended

Your solution did not work. 

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