• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-06-2021 02:46 AM - edited ‎09-06-2021 02:50 AM

HP Recommended
Product: HP Deskjet 1050A All-in-one J410 Series
Operating System: macOS 11.0 Big Sur

When I add my printer "HP Deskjet 1050A All-in-one J410 Series" in Printers and Drivers on my MacBook Pro, M1, 2020, it looks like everything is fine. It's there, there's a green tick and everything. 

But when I print, it quickly disappear from the job-list and never prints.

So, it's like there's not a correct driver, or not an updated one. I tried to find the correct driver at HP's support website, but it says, it's not possible. 

Is there any solution? Or am I simply trying to get an old printer work with a new MacBook Pro, which is impossible??

Category:
1 person had the same question
2 REPLIES 2

‎09-06-2021 08:00 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-28-2021 09:37 PM - edited ‎10-28-2021 09:37 PM

HP Recommended

I tried the above but did not have "HP Smart" pop up. pls help

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.