Create an account on the HP Community to personalize your profile and ask a question
01-04-2021 05:56 PM
Product: Mac Book Air
Operating System: Other
I believe I am not the only one struggling with the printer issue after Mac update.
Since the Update for Mac (BigSur) the printer cannot be installed, no software is available.
Tried contacting HP support team as well as Mac Support team several times, of no use.
I cannot print/scan.
Anyone else has an idea or knows when the new drivers will be ready? or any alternative means of installation of driver?
HP LaserJet M1005
10 REPLIES 10
01-13-2021 03:50 AM
@mithukutty, Welcome to HP Support Community!
Here is the link to download and install the printer software- https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_S...
I hope that answers your concern adequately. Let me know!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
01-31-2021 06:38 AM
the link did not work.
the system is saying we were not able to automatically locate the software options for this product. Please go to the HP website and search for the product. and the driver that I downloaded HPPrinterDrivers5.1.dwg did not work either.
I would appreciate if team HP could give us all a solution ASAP>
thank you so much
04-27-2021 03:54 AM
@SANDEEP0010, Welcome to the HP Support Community!
To assist you better, what model printer are you using?
Refer to this document to know how to find the Product Name or Product Number.
Are you trying to install the printer on the Mac?
How is the printer connected to the Mac?
Did you use the HP Smart app from the App store or the Airprint driver?
Keep me posted.
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community