Non-HP Chip Detected message

[k9luvr]

After completing a firmware update I keep getting a "Non-HP Chip Detected" message and cannot proceed with anything. I have cleaned everything and the new cartridge is a new HP cartridge. 

[Hawks_Eye]

Hi @k9luvr 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

The "Non-HP Chip Detected" message after a firmware update can be frustrating, especially when you're using a genuine HP cartridge. 

Here are some steps to troubleshoot and resolve the issue:

 

1. Verify Cartridge Authenticity

• Double-check that the cartridge is a genuine HP product. Look for the HP logo and ensure it was purchased from a trusted source.

 

2. Disable Cartridge Protection

• Access the printer's Embedded Web Server (EWS):
  • Print a Network Configuration Page from the printer to find its IP address.
  • Enter the IP address into a web browser to open the EWS.
• Navigate to Settings > Printer Maintenance > Cartridge Protection and disable the feature.

 

3. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on. This can clear temporary glitches.

 

4. Update Firmware

• Visit the HP Support website to check for firmware updates. Sometimes, newer firmware versions can cause compatibility issues.

 

5. Clean the Cartridge Contacts

• Remove the cartridge and gently clean the gold-colored contacts with a lint-free cloth slightly dampened with distilled water. Allow them to dry completely before reinserting.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye