Not able to finish printer setup

[Handy75]

On setting up my printer and connecting to it via the HP Smart app, on the home page next to my printer is says "finish setup to use HP Smart features". On clicking finish setup, it goes to an error message saying "we're sorry, something went wrong" with Error Code: EBS00P0007. I am able to print through the app, and the app knows I'm low on ink, but because setup is not finished, it will not allow me to order ink through instant ink on the app.

[Alden4 · Accepted solution]

Hi @Handy75,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering an issue with the HP Smart app while setting up your HP DeskJet 2810e All-In-One Printer. The error code EBS00P0007 indicates a problem with the setup process.

Here are a few steps you can try to resolve this issue.

• Restart the Setup Process: Sometimes, restarting the setup process can resolve temporary glitches. Disconnect your printer from the app and go through the setup process again.
• Update the HP Smart App: Ensure that you have the latest version of the HP Smart app installed on your device. Outdated versions may have bugs that cause errors during setup.
• Check Internet Connection: Make sure your device is connected to a stable internet connection. The setup process may fail if there are network issues.
• Clear App Cache and Data: If you're using an Android device, go to Settings > Apps > HP Smart > Storage, then clear the cache and data. For iOS devices, uninstall and reinstall the app.
• Reset Printer: Try resetting your printer to its factory settings. Refer to your printer's manual for instructions on how to do this.

By following these steps, you should be able to resolve the setup issue with the HP Smart app and access its features, including ordering ink through Instant Ink.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Handy75]

Hi Alden4, thanks so much for the advice. I managed to get it to connect and have some ink on the way now. The connection is still a bit sketchy though as it loses connection on and off, but I should be able to get by now. Thanks again 👍

[Alden4]

Hi @Handy75,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support