Not printing MS word on Windows 11

[pop973]

Not printing MS Word on Windows 11 HP ENVY 4520 ALL IN ONE printer

[VikramTheGreat]

Hi @pop973,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out. If your HP ENVY 4520 All-in-One Printer is not printing Microsoft Word documents on Windows 11, but otherwise appears to work, it’s likely a software communication issue between Word, the printer driver, or Windows itself. Here’s how to fix it:

1. Confirm the printer works outside of Word

• Try printing a PDF, Notepad, or Printer Test Page:
  • Press Win + R → type control printers → right-click your printer → choose Printer Properties → Print a Test Page.
• If this works, the issue is Word-specific.

2. Update your printer driver

• Download the latest full-feature driver for the ENVY 4520 from HP's website:
  • HP ENVY 4520 All-in-One Printer series Software and Driver Downloads | HP® Support.
• Fully uninstall the old printer software first:
  • Go to Settings > Apps > Installed Apps → Uninstall anything HP-related
  • Then reboot and install the latest version from HP

3. Run Word in safe mode

• Hold Ctrl and open Word → This starts it in Safe Mode
• Try printing again. If it works:
  • You likely have a corrupt add-in or normal template (Normal.dotm)

To reset Word’s normal template:

• Press Win + R → type: %appdata%\Microsoft\Templates → delete or rename Normal.dotm

4. Set the HP printer as the default

• Go to Settings > Bluetooth & devices > Printers & scanners
• Click your HP printer > Select Set as default

5. Repair Office

• Go to Settings > Apps > Installed Apps
• Find Microsoft Office, click Modify
• Choose Quick Repair (try Online Repair if that fails)

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support