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HP Recommended
HP ENVY 4520 All-in-One Printer
Microsoft Windows 11

Not printing MS Word on Windows 11 HP ENVY 4520 ALL IN ONE printer

1 REPLY 1
HP Recommended

Hi @pop973,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out. If your HP ENVY 4520 All-in-One Printer is not printing Microsoft Word documents on Windows 11, but otherwise appears to work, it’s likely a software communication issue between Word, the printer driver, or Windows itself. Here’s how to fix it:

1. Confirm the printer works outside of Word

  • Try printing a PDF, Notepad, or Printer Test Page:
    • Press Win + R → type control printers → right-click your printer → choose Printer Properties → Print a Test Page.
  • If this works, the issue is Word-specific.


2. Update your printer driver


3. Run Word in safe mode

  • Hold Ctrl and open Word → This starts it in Safe Mode
  • Try printing again. If it works:
    • You likely have a corrupt add-in or normal template (Normal.dotm)

To reset Word’s normal template:

  • Press Win + R → type: %appdata%\Microsoft\Templates → delete or rename Normal.dotm


4. Set the HP printer as the default

  • Go to Settings > Bluetooth & devices > Printers & scanners
  • Click your HP printer > Select Set as default


5. Repair Office

  • Go to Settings > Apps > Installed Apps
  • Find Microsoft Office, click Modify
  • Choose Quick Repair (try Online Repair if that fails)

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.