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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Not printing in color

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06-21-2025 03:01 AM
@MartyOrlando, Welcome to HP Support Community.
Thank you for posting your query, and congrats on your new HP Color LaserJet MFP 3301! 🎉 That’s a great choice, and I totally get how frustrating it can be when your prints aren’t coming out in color (especially when you know you selected it!).
Let’s get this sorted out together. Here are a few quick things to check:
Driver Check: Make sure you’ve installed the full-feature HP driver/software package for your printer, not just the basic driver. You can grab the latest version from HP official support site.
Printer Settings:
- On your computer, go to Control Panel > Devices and Printers.
- Right-click your printer and select Printing Preferences.
- Under the Color tab, make sure "Print in Grayscale" is unchecked.
- Also, double-check that Color is selected instead of Black & White.
App Settings: Sometimes the app you're printing from (like Word or Adobe Reader) has its own print settings. Make sure color is selected there too.
Firmware Update: It’s a good idea to check if your printer’s firmware is up to date. You can do this through the HP Smart app or the printer’s control panel. HP Smart
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support