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My HP Photosmart 5524 app is Intel based. I have recently had this repeating message from Apple telling me that   it will not work with future releases of MacOS. Apparently I need an update to silicon or universal version. I have no idea how to do that!

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Hi @organicbob,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP Photosmart 5524 Printer is getting an error: Support Ending for Intel-Based Apps. 

Follow these steps to safely remove the message and keep your printer working:
 
Step 1: Remove the Legacy HP Software:

  1. Open the Finder and click on Applications.

  2. Look for any HP folders (such as HP, Hewlett-Packard, or HP Smart).

  3. Drag these folders to the Trash and empty the trash.
 
Step 2: Set up your Printer with macOS Built-in Drivers:

Because older HP printers do not have Apple Silicon-compatible apps, macOS handles the printing via Apple's native AirPrint. 

  1. Click the Apple menu in the top-left corner of your screen and select System Settings (or System Preferences on older Macs).

  2. Scroll down and click on Printers & Scanners.

  3. If your HP Photosmart 5524 is listed, select it and click Remove Printer or - to delete it.

  4. Click Add Printer, Scanner, or Fax or the + button.

  5. Select your Photosmart 5524 from the list.

  6. In the Use or Print Using drop-down menu, choose AirPrint or Secure AirPrint. (Do not select the older "HP" driver option).

  7. Click Add. 

I hope this will help.

Take care and have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

3 REPLIES 3
HP Recommended

Hi @organicbob,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP Photosmart 5524 Printer is getting an error: Support Ending for Intel-Based Apps. 

Follow these steps to safely remove the message and keep your printer working:
 
Step 1: Remove the Legacy HP Software:

  1. Open the Finder and click on Applications.

  2. Look for any HP folders (such as HP, Hewlett-Packard, or HP Smart).

  3. Drag these folders to the Trash and empty the trash.
 
Step 2: Set up your Printer with macOS Built-in Drivers:

Because older HP printers do not have Apple Silicon-compatible apps, macOS handles the printing via Apple's native AirPrint. 

  1. Click the Apple menu in the top-left corner of your screen and select System Settings (or System Preferences on older Macs).

  2. Scroll down and click on Printers & Scanners.

  3. If your HP Photosmart 5524 is listed, select it and click Remove Printer or - to delete it.

  4. Click Add Printer, Scanner, or Fax or the + button.

  5. Select your Photosmart 5524 from the list.

  6. In the Use or Print Using drop-down menu, choose AirPrint or Secure AirPrint. (Do not select the older "HP" driver option).

  7. Click Add. 

I hope this will help.

Take care and have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

HP Recommended

Thank you so much, Jerry_57. Really helpful. I shall follow that process later.

HP Recommended

You are welcome.

Keep us posted if you need further help.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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