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‎07-12-2023 09:48 AM - last edited on ‎07-12-2023 02:49 PM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My OJ 8620 does not recognized the printhead. It failed in between printing page 2 of 3 .

I See in setups- reports - Ereignis - Event Code 72234 and 69556.
I tried severeal hard setups (Power off , when catrige out,...) and semi-hard setup: NO SUCCESS?

what to do?

When I buy a new print head from HP , I paid 190 € , and when it'S still not works - I spended the €€€ for loss.

what to do?

[personal info removed]

 

Category:
1 REPLY 1

‎07-15-2023 10:53 AM

HP Recommended

Hi @LuGermany,

 

Welcome to the HP Support Community. 

 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

 

I have sent you a private message with the required information to talk to HP Support. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
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