ONLY PRINTING IN BLACK AND WHITE

[SHARON-541]

I HAVE A HP ENVY 4520 ALL IN ONE PRINTER, AND FOR SOME REASON IT HAS STARTED PRINTING IN BLACK AND WHITE, I HAVE UNINSTALLED AND REINSTALLED PRINTER AND SOFTWARE, IT PRINTED TWICE IN COLOUR THEN REVERTED BACK TO BLACK AND WHITE, REALLY DON'T KNOW WHAT ELSE TO DO, HOPE SOMEONE CAN HELP. 

[Nils_K]

Hi @SHARON-541 ,

Welcome to the HP Support-Community.

Can you start a colored copy on the printer's panel? 

---

@SHARON-541 wrote:

 IT PRINTED TWICE IN COLOUR THEN REVERTED BACK TO BLACK AND WHITE, REALLY DON'T KNOW WHAT ELSE TO DO, HOPE SOMEONE CAN HELP. 

---

have you printed from the same program (e.g. Office, Adobe Acrobat) every time?

I am sure we'll find the problem!😊

Cheers!

Nils

[SHARON-541]

Hi. Thank you for your reply 

Yes it's fine when doing a colour copy, I have tried all different programs and it still only prints in black and white  so I think it might be a laptop problem. I have a hp laptop 

[ShlomiL]

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi