OSX 14.5 and OfficeJet Pro 8024e won't complete printer setup

[StueyHubbard]

I've bought a brand new all in one printer - 8024e.  In HP Smart after I have added to the wifi it says to "complete printer setup- follow the instruction included with the printer". I've done everything but it still won't allow me to add it to my HP Smart account.  I've done a network reset, a factory reset and setup multiple times.  Still won't allow me to finish the installation.  The printer can be seen on the network and I can use it but I can't then use instant ink etc.

[Sneha_01]

Hi @StueyHubbard ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the instant ink enrollment. I will try my best to help you. 

May I know if have you already registered in the account? 

If not, I request you to register with the HP+ account. It will automatically activate free months once you register.

Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method*. Your Welcome Kit arrives in about 10 days*. After that, Instant Ink ships supplies when you need them.

*In some country/regions, you do not have to enter a payment method or shipping address during the trial period. If you print over the maximum pages for the trial, payment is required to continue printing with HP Instant Ink. A shipping address is required for delivery of the Welcome Kit and replenishment supplies.

To learn more, select an enrollment topic.

Enroll during initial printer setup:

• New printers are designed to be easy to enroll during setup.
• Follow the instructions that came with the printer to set up and then enroll in Instant Ink.

Enroll a home printer after initial setup:

• New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.
• For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.
• Sign into your Instant Ink account
• Click HP Instant Ink, then Overview in the left navigation menu.
• Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Sticks68]

Hello,

Im disabled and my original printer has been faulty for over a year.  My wife purchased me an 8024e Pro last year and has only just given me it, as I was that bad I wouldn’t have been able to set it up.  Yesterday she give me it and I complete the setup using HP smart.  It then says the setup needs finishing on the printer, as shown in the manual.

There is nothing that will allow me to connect it with the HP smart app or replace my old printer for this new one.   I’ve had instant ink for about 6 years, paid the £11.99 each month and because of my printer banding on colour, I’ve only had 3 sets of ink sent in all that time.

Im needing the printer to scan and print documents & letters to send off urgently.  What’s made things worse, is I’ve only just opened it and the HP website says it’s out of warranty, so am not entitled to help.  Surely there systems know the first connection date, but I didn’t know my wife had purchased it from curry’s, so I guess curry’s tell HP the purchase date and I wouldn’t need to.

My wife is going mad, because she saved and spent about £150 on it and we can’t use it to print the documents from our phones or tablets. 

Any help on getting this working with the HP smart app would be really helpful.

Thank you in advance

Ian

[Sneha_01]

Hi @StueyHubbard 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support