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‎09-01-2020 12:52 PM

HP Recommended
Product: ExamplOfficeJet 5258
Operating System: Microsoft Windows 10 (64-bit)

I have lost the ability to scan to pdf file from my computer--my wife's laptop works fine--i'm running on windows 10 and when i open HP Smart it shows "printer status unknown" i click on the "!" and it says alignment needed--it must be missing software now because it tells me it is unavailable--i get real confused trying to find the software that must be missing from my computer. i would just like for HP to send me the disc that i need if this is possible

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2020 12:58 PM

HP Recommended

Hi @TCJR ,

 

Welcome to the HP Support-Community.

 

You don't need to order a disc. 😊 You'll find the software on this hyperlink:

 

OJ5200_Basicx64_44.4.2678.exe

 

Cheers!

Nils_K


Did you get a solution to your question? Please mark it as solved.


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I don't work on behalf of HP. | HP Expert program 


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1 REPLY 1

‎09-01-2020 12:58 PM

HP Recommended

Hi @TCJR ,

 

Welcome to the HP Support-Community.

 

You don't need to order a disc. 😊 You'll find the software on this hyperlink:

 

OJ5200_Basicx64_44.4.2678.exe

 

Cheers!

Nils_K


Did you get a solution to your question? Please mark it as solved.


Did a post help you? Please click on the "thumbs up", to show this and actively help others.


I don't work on behalf of HP. | HP Expert program 


Was this reply helpful? Yes No
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