OfficeJet 8010 will not boot up

[Krinick]

My printer starts to boot up.  The HP logo and a progress bar is on the display screen.  The progress bar completes but the printer never continues to boot up.  It gets stuck there.  How can I fix this.  I have already tried unplugging it and replugging it in.

[Kuroi_Kenshi]

Hi @Krinick,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP OfficeJet 8010 Boot Issues!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Connections:

• Ensure that all cables are securely connected, including power and network cables. Verify that the power outlet is functioning properly.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait at least 60 seconds before plugging it back in.
• Turn the printer back on to see if it completes the boot process.

Remove External Devices:

• Disconnect any USB drives or external devices connected to the printer.
• Try booting the printer again to see if these devices were causing the issue.

Check for Error Messages:

• Observe the printer display for any error codes or messages. These can provide specific information on the problem.

Firmware Update:

• Sometimes a firmware update can resolve boot issues. Visit the HP Customer Support - Software and Driver Downloads page, enter your printer model, and check for available firmware updates. Follow the instructions for downloading and installing the firmware update.

Partial Clean:

• If available, perform a partial clean from the printer's menu. This process varies by printer model, so refer to the user guide or support documentation for specific instructions.

Escalate the Issue:

• If the issue persists after trying the above steps, consider contacting HP Support for further assistance. Be prepared to provide details such as any error messages and steps taken to resolve the issue.

I hope this helps.

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Best regards,