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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Costas
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OfficeJet 8710 Vista install fails as unsupported OS

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Microsoft Windows Vista (64-bit)

I have a friend that just got an OfficeJet 8710 printer and is having issues installing the software.

 

She has an HP computer (listed as p6110y), Vista Home Prem 64bit w/SP2

 

When we attempt to install the software from the CD is states that the OS is not supported. I went to the HP site and it detected running on Vista and downloaded the webpack_OJ8710_1881.

 

Ran it and the same error, OS not supported. Attempted running it As Administrator, same. Went into the temp folder to run the installer directly, same. Uninstalled the old 8600 printer, rebooted, tried installing, same error.

 

Printer is wireless and *not* connected USB.

 

What else can we try?

 

Thanks in advance,

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ShlomiL
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Message 2 of 19
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Hi,

I suggest contacting the retailer and replacing the printer with a different model, the 8710 is incompatible with Vista 64-bit

 

You may find the product specifications below:

 

Minimum system requirements
Windows Vista: (32-bit only)
http://store.hp.com/us/en/pdp/printers/hp-officejet-pro-8710-all-in-one-printer-m9l66a-b1h

 

Shlomi



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ShlomiL
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31,894 31,604 5,438 12,737
Message 2 of 19
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HP Recommended

Hi,

I suggest contacting the retailer and replacing the printer with a different model, the 8710 is incompatible with Vista 64-bit

 

You may find the product specifications below:

 

Minimum system requirements
Windows Vista: (32-bit only)
http://store.hp.com/us/en/pdp/printers/hp-officejet-pro-8710-all-in-one-printer-m9l66a-b1h

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Costas
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Thanks, should have looked for that.

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ms0588
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Please note that Microsoft has offically end mainstream support for Vista in April 2012;  Here the link to Microsoft offical lifecycle wedsite for your reference  : http://windows.microsoft.com/en-us/windows/lifecycle

 

You may want to consider upgrade the OS to the latest to take adventage for other printing features, and application in the market.

 

 

 

  

 

Although I am HP Employee
I am speaking for myself and not for HP.

Please click the Thumbs up icon below if the information is helpful !
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archilles23
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Hi Costas,

 

Good day, i have an alternative solution to your issue. We have driver for WIN Vista for 32bits.

 

To check if your WIN Vista is 32- or 64bits with 

http://support.hp.com/us-en/document/c03666764 

 

 

then you can install

 

WIN Vista 32bits:

http://ftp.hp.com/pub/softlib/software13/printers/OJ8710/OJ8710_Basicx86_1881.exe

 

 

Although I am HP Employee andI am speaking for myself
>> "Marking" this as RESOLVE, If my post help RESOLVE your issue and help others
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DMLinFLA
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MESSAGE not compatible and, or ERROR 0X00000643 

 

Windows VISTA 64 Bit (NOT 32 bit)  OS

Officejet 8710 

Printer is 100% on all tests regarding connection to my wireless router, set-up OK

 

My Laptop OS VISTA 64 Bit will not install the software & printer drivers.

 

Thank you for any help. I downloaded a version of Vista 32 Bit but no luck?  

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archilles23
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Hi DMLINFLA,

The Win Vista 64bits is not supported but 32bits. There are options and temporary workaround belwo you can refer to.

 

1. Update your OS.

2. Workaround with below steps.

 

 

For Printing

 

Step 1: Obtain printer IP

Connect printer to network >> Go to Ethernet summary >> IP address (eg 15.213.217.101)

 

STep 2: Manually install window available driver

Go to "Start" button >> Devices and Printers >> Add Printer >> Add local printer >> "Create a new port" (select >> Standard TCP\IP port) >> "Hostname or IP address" key your printer IP address eg 15.213.217.101 >> Choose driver from "HP manufacturer" + any Officejet pro 8xxxx series >> next to key in printer name >> Do not share this printer >> Printer a test page.

 

Step 3: Confirm setup with test page

If test page able to be printed, then it should be a nice temporary solutions.

 

 

For Scanning

 

Open any web browser, key in the printer IP address eg 15.213.217.101

 

Go to Scan and perform "Scan to Computer" here.

 

 

Hope this help.

Although I am HP Employee andI am speaking for myself
>> "Marking" this as RESOLVE, If my post help RESOLVE your issue and help others
>> Click THUMB UP icon if you appreciate the "REPLY"
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DMLinFLA
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Thank you. It looked like your instructions to remedy the printer problem worked but after installing drivers from 8620 for the 8710 it wouldn't test print. I do appreciate the advice
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archilles23
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Sorry to hear that it didoesn't turn into a solution for you.
But the test page just to ensure you can print from any of the print job you can send from your PC.
Although I am HP Employee andI am speaking for myself
>> "Marking" this as RESOLVE, If my post help RESOLVE your issue and help others
>> Click THUMB UP icon if you appreciate the "REPLY"
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rpgman
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This worked for me using Windows Vista 64bit

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