OfficeJet Pro 8135e

[UnsatisfiedAlso]

Maybe you can enlighten me:

Why again does this printer have a LAN port, if it doesn't support LAN-operation at all?

When connected to LAN, the printer doesn't pull an IP address and you can't set one manually because if you try to switch to manual the printer gives an error.

Why does the scanner not work without an account?

Even the Universal Scanning software doesn't work UNLESS you log in in hp "smart" first.

And does the printer or does it not support 2,4Ghz operation?

Because a supporter on the phone told me it doesn't when the technical information of the printer clearly says it does.

Hint: I know the answer to the last question because I tried it myself after I hung up because their knowledge of the local language was more than limited (which isn't to blame the person on the phone but the company who runs the actual office with staff that isn't correctly prepared for their job).

[Garp_senchau]

@UnsatisfiedAlso, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

LAN Port:

You can connect your printer to an Ethernet network

1. Connect your computer to the router. 

2. Connect your printer and router using an Ethernet cable. 

3. Open the HP software on your computer. If prompted, create or sign in to an HP account and register the printer. 

4. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer

Scanner Requires HP Account:

To use the scanner, you need to be logged into an HP account. HP makes you do this because they want users to connect their printer to their cloud services. So, you can't scan to your computer or cloud without signing in to their service first. It’s part of how they run their "smart" features.

2.4 GHz Wi-Fi:

Even though the support person told you the printer doesn’t support 2.4GHz Wi-Fi, the printer does actually support both 2.4GHz and 5GHz Wi-Fi, as confirmed by the specs. It seems like the support person might have been mistaken.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,