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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
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- Printer Setup, Software & Drivers
- Re: OfficeJet Pro 8620 won't print!!

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11-27-2021 03:58 AM
I have the same identical issue (reverted from windows 11 to windows 10, printer stopped printing, but prints fine from a different and older pc). I also had a computer technician trying to solve the problem, but he failed. I really hope HP will address this issue.
11-27-2021 11:48 AM
I tried everything suggested here plus some things suggested at the forum at BleepingComputer.com and nothing worked. I finally did a full disk image restore from the day before I installed Win11. And that fixed it. Before dong the restore, I took a copy my email file tree off the disk and set it aside on a different disk and when the image restore completed successfully, I put the email file tree back in. This way I didn't lose the 3 weeks of emails that came in between the Win 11 installation / Win 10 revert and the image restore. All other data on the computer that showed up between those 2 events was lost. But at least I can print again.
This was a pretty drastic way to "solve" the problem. I wish there was something forthcoming from HP (or Microsoft), to fix this in a less intrusive way. The way I did it only works if you have a recent disk image to return to.
12-07-2021 02:27 PM
I have the exact same problem, installed windows 11 and reverted back to windows 10 and unable to print. I have tried everything suggested and then some all to no avail. The error code is the same and when searching for solutions to that error code, there isn't anything available.
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