OfficeJet Pro 8715 will not print #10 Envelope

[E3T]

I am using MS Office Publisher (365).  When I go to print an envelope (as I have done many times), the printer no longer shows #10 as an option.  It only shows paper sizes, A4 & B5.  The "Unusable" sizes don't even include #10 envelope.

[Dragon-Fur]

@E3T 

I have used Publisher to create an envelope exactly once - for this test, in fact.

Disclaimer:  I don't have Publisher 365 - I do have Publisher that comes with Office Professional 2019

I selected a plain #10 envelope template and clicked "Create" to set the size / template outline

Set the margins to Moderate ( 1/2 inch on a side)

Created a couple of text boxes (return and delivery address (in a larger font)) and added a dragon logo

Saved the file.

Printing in Publisher is similar to printing in other software.

The following assumes you have previously installed the Full Feature Software / full driver printer software.

I can provide help to install the software if you need it...

Details...

• Load the paper (envelope in this case) in the printer at the proper flap location / orientation.
• Tell the Printer about the paper in the printer
• Set the Printing Preferences (Windows) to Everyday printing or something equally benign.
• Print envelope / document shaped like an envelope

OK - so it works on my printer (OfficeJet Pro 9025) using Tray 2 (custom size capable tray loaded with #10 envelopes).

One key is making sure the printer knows about the loaded paper.

If it does not work, the issue might be that the printer is NOT aware of the paper size / type you are using.

Double check that bit after going through the information in this message...

What else?

The full driver printer software might not be installed - or if it is installed, the software might need to be reloaded.

It is possible the fault lies in Publisher - really not expected that this is the case, but it's certainly possible.

Load the paper into the printer according to the instructions in the printer user guide.

Paper already loaded?  Open tray – wait a few seconds – Close tray - Update information - Continue

Tell the printer about the paper / envelope(s) loaded in the printer tray

Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, Remove / add desired paper size - type

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Embedded Web Server (EWS)

EWS option is applicable to network connected printers.

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

Verify / Update Tray and Paper Information

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  If available:  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Printing Preferences – Shortcuts / Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts

Click / Highlight your preferred Shortcut 

Click Apply > Click OK to exit

Optional - Additional Setup / Information

Make changes to a Shortcut (Model Dependent)

• Select your Shortcut (locked or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

On the main Preferences menu,

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

 Example

Rabbits_and_Chickens_Publisher_Envelope_10_1

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8715 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[E3T]

I will try these when I get back to the office.

Thanks.