Officejet pro 9018 stuck on “printing alignment page” but nothing happens

[Wynand]

I inboxed the printer, followed the steps for installing the ink cartridges. The printer then does the alignment process but does not actually print a alignment page.

[TEJ1602]

@Wynand, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Reset the printer

Turning the printer off, and then on again might resolve the issue

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   note:

   HP recommends plugging the printer directly into a wall outlet.

If resetting the printer does not resolve the issue, continue to the next step.

Complete the alignment process again

Print a new alignment page.

1. Load plain white paper in the input tray.

2. Adjust the paper width guides until they rest against the edges of the paper.

3. Print an alignment page.

   • Control panel (printers with menus): Open the Tools or Printer Maintenance menu, and then select the option to Align cartridges, Align printhead, or Print an Alignment Page.

4. If your printer has a scanner, follow the directions on the alignment page to scan it and complete the alignment.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

See if that helps, keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Wynand]

Hi, tried your suggestions, even bought new cartridges but it still says “printing the alignment page” but nothing happens

[TEJ1602]

@Wynand

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!