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‎10-24-2020 03:23 PM - edited ‎10-24-2020 03:25 PM

HP Recommended

Hi Bryan,

I had this idea as well and tried it before. I have however re-tried it for confirmation. Still no luck... the HP easy start service cannot find an appropriate driver for my printer 😪

Screenshot 2020-10-24 at 22.17.42.jpgScreenshot 2020-10-24 at 22.17.29.jpg

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‎10-24-2020 03:48 PM

HP Recommended

Don't use the Easy Start or Easy Admin. After downloading and installing the package, use the driver you used previously.

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‎10-24-2020 11:38 PM

HP Recommended

Thanks IB - that worked for me - manually dragging out the HP folder and and the HP driver from the Apple site seemed to make the difference.

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‎10-25-2020 01:40 AM - edited ‎10-25-2020 01:43 AM

HP Recommended

Bryan,

 

You made my day!!!! My printer is alive and kickin' again!!!! Yaaaay 🤗

  1. de-installed my printer in system preferences > printers & scanners
  2. downloaded and installed hp-printer-essentials-S-5_14_8_4.pkg
  3. re-installed my printer in system preferences > printers & scanners
  4. Printed

Thank you so much for your help on this, I really thought nobody would be interested in having an old printer run for a few more years !!! I am so happy !!! How did you find this FTP server location and pkg file???

 

Proof below:

Screenshot 2020-10-25 at 07.09.32.png

Screenshot 2020-10-25 at 07.37.03.png

 

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‎10-25-2020 10:54 AM

HP Recommended

I found it in a deep dive through old support forums!

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