Outgoing Email setup doesnt work

[Jacob2274]

Trying to set up my outgoing mail adress for the printer but it keeps giving me the error code "Username or password is incorrect". I know the username and password is corract since i've just used it to login directly at hotmail.com

How can i fix this? 

[Dragon-Fur]

@Jacob2274 

Welcome to the HP English Community --

Relevant to SMTP / Profile "Scan to Email"

The error is a common result of not having followed the rules of the host email's security for 2FA (2-Step Verification).

What?

Most email providers have disabled "Less Secure Apps".

As a result of the stricter requirements, machine (printer) email is rejected unless the email provider's servers can verify your identity.

The current method is the one described at Google and other email providers.

For example,

• Sign into your Email Account
• Open the email Settings / Security section
• Enable 2FA (2-Step Verification) and create an App Password to be used in your Profile as the password in place of your normal email login password.

What else?

Check your DNS setup -- ensure the settings are current and valid.

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Scan to Email – Two-Step Verification / 2FA and Application Password

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

“Less Secure Apps” is disabled.

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification / 2FA (2 Factor Authorization) AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

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Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification / 2FA security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Video – EWS format for select new OfficeJet Pro printers, including 9135e

How to set up ‘Scan to Email’ on HP Color LaserJet Pro & HP OfficeJet Pro printers

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification / 2FA

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.  
• Make note of the password in case you need to re-enter it.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Make note of your App Password >> Enter the 16 App Password (no spaces) in Scan to Email in place of your regular password.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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Public DNS Server List

https://public-dns.info/

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Message Content References

HP Color LaserJet Pro MFP M282-M285 - User Guide

Starting on Page 58

EWS_9025_Scan-to-Email_Setup_6

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

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