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‎04-06-2023 05:14 AM

HP Recommended
Product: HP LaserJet Pro P1102 Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have HP LaserJet Pro P1102 which worked perfectly when I had windows 7. Now that I am in windows 10, and I tried to install its corresponding driver, the installation - choosing p1100 series in the wizard- after some processing got interrupted with a pop-up window saying that it can't add a new printer.

I tried HP SMART app and HP easy start and both haven't worked.

 

Best Regards,

Category:
2 REPLIES 2

‎04-06-2023 05:35 AM

HP Recommended

Hi,

Please download and install the latest printer software below:

https://ftp.hp.com/pub/softlib/software13/COL32431/bi-80329-12/hp_LJP1100_P1560_P1600_Full_Solution-...

 

Also, please follow below guidelines if the installation wizard may not launch as expected:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Laserjet-installation-won-t-start-on-Window...

 

Please let me know how it goes,

Shlomi



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‎04-06-2023 05:51 AM - edited ‎04-06-2023 05:52 AM

HP Recommended

Hi,

Yes, I installed the driver which by the way give me to choose between four choices: (P1100w, P1100, P1560, P1600dn). I chose P1100 series since my printer reference is : P1102.

Please see below, the development of my driver's installation to get a better view. The third image interrupts my installation when it reaches "new device is now connected...".

 

Thank you.

Image 1Image 1Image 2Image 2Image 3Image 3

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