• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP LaserJet Pro P1102 Printer
Microsoft Windows 10 (64-bit)

Hello,

 

I have HP LaserJet Pro P1102 which worked perfectly when I had windows 7. Now that I am in windows 10, and I tried to install its corresponding driver, the installation - choosing p1100 series in the wizard- after some processing got interrupted with a pop-up window saying that it can't add a new printer.

I tried HP SMART app and HP easy start and both haven't worked.

 

Best Regards,

2 REPLIES 2
HP Recommended

Hi,

Please download and install the latest printer software below:

https://ftp.hp.com/pub/softlib/software13/COL32431/bi-80329-12/hp_LJP1100_P1560_P1600_Full_Solution-...

 

Also, please follow below guidelines if the installation wizard may not launch as expected:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Laserjet-installation-won-t-start-on-Window...

 

Please let me know how it goes,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Hi,

Yes, I installed the driver which by the way give me to choose between four choices: (P1100w, P1100, P1560, P1600dn). I chose P1100 series since my printer reference is : P1102.

Please see below, the development of my driver's installation to get a better view. The third image interrupts my installation when it reaches "new device is now connected...".

 

Thank you.

Image 1Image 1Image 2Image 2Image 3Image 3

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.