PRINT HEAD FOR HP Deskjet 3525

[Inkjetuser007]

PRINT HEAD FOR HP Deskjet 3525. Black Ink not printing. Tried all methods as specified Color or Black Ink Not Printing - http://support.hp.com/us-en/product/HP-Deskjet-Ink-Advantage-3520-e-All-in-One-Printer-series/516550... Visited service centre. no help to repair or replace print head. please advise.

[DavidSMP · Accepted solution]

Hi @Inkjetuser007,

Thanks for visiting the HP community. 🙂 A very good day to you! 🙂 I read the post regarding issues with printing and your troubleshooting effort. I will be delighted to assist you here. 🙂

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular research were done as well. 🙂 Kudos to you on that score. 🙂 . I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?
• Did you replace ink cartridges and check if the issue gets resolved?

It certainly looks like a hardware issue with the computer. For now, please try these steps to contact Hp phone support to get the printer replaced as it is faulty. The printhead on this printer may not be replaceable.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂  

[Inkjetuser007]

Thanks DavidSMP. 

The printer seems to have exceeded the warranty period. 

Having always used original cartridges (14 black and 6 set of color) plus an additional 2 sets still purchased, overall costs have more than doubled the cost of printer when purchased. 

Moreover, local HP service centre showed no interest or warranty to replace the printhead.  

would it be worth to continue with HP printers from now onwards concerns me if a complex situation like this arises? 

I have already supported HP a lots in terms of buying original cartidges everytime. What could be a solution ?

Never thought home based inkjet printers, that are randomly used, might be so cost intensive. 

Thanks again.

[DavidSMP]

Hi @Inkjetuser007,

I reviewed the case completely. I understand where you come from. It has been a great experience working with you. Thanks for the support. Please try to contact HP phone support by following the steps from my previous post to check if that helps.  I honestly hope thing pan out and your everything works great for you.

Please keep me posted. You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[Inkjetuser007]

Hi Mr. David SMP, I followed instructions as you advised. They again redirected me to the same service centre, but this time some senior staff looked into the case and replied diligently. Again, back to square one, they are helpless as the device was purchased in UAE. What worries me is the bundle of extra cartridges I purchased, as they cost much and I always believed in buying new ones, rather refilling them. I can forward you the email they have sent me. Somehow these limitations from HP have helped grey market to develop that I do not consider as a viable option due to reliability factor and money involved. What could you advise me further. Where should I take my printer now, just to make original and new black ink functional. Hope there could be some solution for me or no? Thanks.

[DavidSMP]

Hi @Inkjetuser007,

I reviewed the post. Thanks for the quick reply. 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

Thanks and have a blessed week ahead.

[Inkjetuser007]

Hi  @DavidSMP

Appreciate your kindest concerns and efforts on my queries. As per your instructions, your team has approached me through inbox and I have responded to them. 

Will keep you posted in due course. 

Regards.

[Inkjetuser007]

More than two months and  no solution for the printhead from hp ? 

[Inkjetuser007]

Its third month since I raised concerns at various levels to resolve printhead replacement issue, still no solution ?

[DavidSMP]

Hi @Inkjetuser007,

I have reviewed the post. I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region.
Please send a Private Message, if you aren’t contacted within 4-5 business days