PRINTER PROBLEM

[REH1968]

my hp deskjet 1112 was  working just  fine until these last updates  from windows 10 came out.now the document goes to the spool and just disappears.dont want to hear  you need restart the spool,already did it.dont want to hear you need to update,did it.dont want to hear you need to reboot computer and printer ,did it.dont want to hear you need to uninstall and reinstall printer,did that.....10 times.dont tell me to go to the manufacturers website,did it.who can help me???dont tell me  to check the cables like i'm an idiot.im not in the mood!!

[cldevine]

I am having issues also since that update but can't seem to find a download to fix it.

[Riddle_Decipher]

@REH1968 You've already done everything that could possibly resolve the issue, before we conclude this to be a hardware malfunction,

I suggest you follow the below steps as the final attempt at fixing this issue:

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1.    Run HPPSdr.exe from the download location on your computer.

2.    Once HP Print and Scan Doctor opens, click Start, and then select your printer.

· If your printer is not in the list, turn it off and on, and then click Retry.

· If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3.    If a screen prompts you to turn on printer updates, click Yes.

4.    If a screen prompts you to make your printer the default printer, click Yes.

5.   Try to print.

@cldevine Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[REH1968]

did that too.the doctor comes back with all green.lets me send a test page but in the que under status it says deleting

[Riddle_Decipher · Accepted solution]

@REH1968 In that case, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..