PRINTER SHOWS UP ON DEVICES, SOFTWARE/DRIVERS IS LOADED FROM CD DISK. PC STATES NO DRIVERS AVAILABL

[MICHAEL3M]

HP PHOTOSMART 7760, I 'VE THIS PRINTER FOR YEARS, RECENTLY PURCHASED NEW PC AND CAN NOT GET THE PRINTER LOADED. PC SHOWS THE PRINTER IN DEVICES, I FIND THE SOFTWARE ON THE PC ( LOADED DRIVERS FROM THE ORIGINAL CD )  STATUS INDICATES ; DRIVERS UNAVAILABLE. AT A LOST HERE, ANY HELP AVAILABLE?

[Echo_Lake]

@MICHAEL3M

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers:

• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[MICHAEL3M]

Echo_Lake,

Thanks for the suggestions, followed the instructions but still PC reports "driver is unavailable". Just doesn't make sense, especially when using a disk.

[Echo_Lake]

@MICHAEL3M

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.  As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.