PRINTER

[LADYB442]

i CANT SEEM TO GET MY PRINTER INSTALLED. I HAVE TRIED EVERYTHING, BUT TO NO AVAIL, IT DOESN'T WORK. AT FIRST I TRIED TO INSTALL MY CANNON PRINTER AND IT FAILED, SO I PUT MY HP ENVY 63059 BACK OUT AGAIN. WHAT CAN I DO TO INSTALL MY PRINTER. I HAVE TMOBILE INTERNET.

[A_Gayathri]

Hi @LADYB442,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Here are some steps you can take to troubleshoot and resolve the issue with installing your HP ENVY 6300 printer on your HP Stream 14-cb161wm laptop:
 

1. Check Printer Compatibility

• Ensure that your HP ENVY 6300 printer is compatible with Windows 11.

2. Update Printer Drivers

• Go to the HP Support website and download the latest drivers for your HP ENVY 6300 printer.
• Alternatively, you can use the HP Smart app to find and install the necessary drivers. Download the app from the Microsoft Store or HP’s website.

3. Connect Printer to WiFi

• Ensure that your printer is connected to your WiFi network. Use the printer’s control panel to connect it to the network.

4. Use HP Smart App

• Open the HP Smart app and follow the instructions to add your printer. This app helps with both wireless and wired connections.

5. Check Printer Status

• Ensure that the printer is powered on and not showing any error messages.

6. Restart Devices

• Restart your HP Stream laptop, printer, and router. This can help resolve connectivity issues.

7. Verify Internet Connection

• Check that your T-Mobile internet connection is stable and working. Ensure that your laptop and printer are on the same network.

8. Run Printer Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the “Printer” troubleshooter to detect and fix any issues.

9. Remove and Reinstall Printer

• Go to Settings > Devices > Printers & scanners.
• Select your HP ENVY 6300 printer and click “Remove device.”
• Add the printer again by clicking “Add a printer or scanner.”

10. Check Firewall and Antivirus

• Ensure that your firewall or antivirus software is not blocking the printer installation. Temporarily disable them to see if this resolves the issue.

Refer to this document: HP Stream 14-cb161wm Laptop PC User manual 

I hope this helps. 

Take care and have a good day.

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