Palisades Fire - destroyed everything including printer, trying to cancel subscription

[Beverly87]

I don't know if this is the right board but I lost my printer along with everything else I own in the Palisades Fire in Los Angeles on January 7, 2025. I'm trying to cancel my Instant Ink service and HP has charged me for the entire month of January and wants to charge me for the 1st part of February as well. I cannot for the life of me find someone at HP to help me. Any help would be appreciated. Thank you. 

[ferRX]

Hi @Beverly87 

I am sorry for your loss.

You can cancel online and by phone.

(1) Cancel Instant Ink online:

• HP Instant Ink
• >> https://instantink.hpconnected.com/us/en/l/v2
  • Follow steps from the next video:
  • >> https://www.youtube.com/watch?v=NuHEZHXMQwI&ab_channel=HPSupport

(2) Also you can contact HP Instant Ink directly by phone

• Just open same Instant Ink page, just scroll down to check the phone number.
• HP Instant Ink
• >> https://instantink.hpconnected.com/us/en/l/v2
• Spoiler

  

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.