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‎05-28-2025 05:47 AM

HP Recommended
Product: HP LaserJet MFP M436nda Printer
Operating System: Microsoft Windows 11

When I try to change my password it says it has been changed, but after I try to log in with the new password it says it is wrong. The problem is then that I log in with the old one, but again without success. It turns out that I do not have an account to log in with. If I want to log in again, I have to reset the password from the technical menu. 

The firmware is updated to the latest version. 

Has anyone encountered this problem? Thanks!

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2 REPLIES 2

‎05-28-2025 05:56 AM

HP Recommended

I’ve faced the same issue with the M436nda after changing the password, neither the new nor old one works, and I have to reset it from the technical menu each time. What helped temporarily was using a simple password (no special characters), clearing the browser cache, or using incognito mode. But it seems like a firmware bug, so I’d recommend reporting it to HP support for a proper fix.

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‎05-28-2025 06:26 AM

HP Recommended

I tried what you just said, but without success.   Thank u ! 

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