• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎05-28-2025 05:47 AM

HP Recommended
Product: HP LaserJet MFP M436nda Printer
Operating System: Microsoft Windows 11

When I try to change my password it says it has been changed, but after I try to log in with the new password it says it is wrong. The problem is then that I log in with the old one, but again without success. It turns out that I do not have an account to log in with. If I want to log in again, I have to reset the password from the technical menu. 

The firmware is updated to the latest version. 

Has anyone encountered this problem? Thanks!

Reply
2 REPLIES 2

‎05-28-2025 05:56 AM

HP Recommended

I’ve faced the same issue with the M436nda after changing the password, neither the new nor old one works, and I have to reset it from the technical menu each time. What helped temporarily was using a simple password (no special characters), clearing the browser cache, or using incognito mode. But it seems like a firmware bug, so I’d recommend reporting it to HP support for a proper fix.

Reply
Was this reply helpful? Yes No

‎05-28-2025 06:26 AM

HP Recommended

I tried what you just said, but without success.   Thank u ! 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.