-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Password change problem LJ Pro MFP M436nda

Create an account on the HP Community to personalize your profile and ask a question
05-28-2025 05:47 AM
When I try to change my password it says it has been changed, but after I try to log in with the new password it says it is wrong. The problem is then that I log in with the old one, but again without success. It turns out that I do not have an account to log in with. If I want to log in again, I have to reset the password from the technical menu.
The firmware is updated to the latest version.
Has anyone encountered this problem? Thanks!
05-28-2025 05:56 AM
I’ve faced the same issue with the M436nda after changing the password, neither the new nor old one works, and I have to reset it from the technical menu each time. What helped temporarily was using a simple password (no special characters), clearing the browser cache, or using incognito mode. But it seems like a firmware bug, so I’d recommend reporting it to HP support for a proper fix.