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‎03-31-2021 07:02 PM

HP Recommended
Product: PhotoSmart C7280
Operating System: Microsoft Windows 10 (64-bit)

I have an odd problem:

The printer is connected via network to my computer.  Until yesterday, all worked fine and I could print and scan.

Today when I click on the 'Solution Center' icon it open the software with a message that the printer in not connected, and I cannot scan.

However, if I go to 'Printers and Scanners' window setting, I can print a test page from there.

I uninstalled the software and re-installed it.

Now while in installation, I receive a big red X when it tries to connect to the printer and the installation stops.

I don't know if the problem is in my printer or my computer.

Does anyone have any idea what I can do?

Computer: DELL laptop with Windows 10 Pro (64bits)

Wired network

Thank you in advance.

Category:
3 REPLIES 3

‎03-31-2021 11:46 PM

HP Recommended

@UrielB 

 

HP Solution Center needs Flash to run BUT Adobe stopped Flash late last year (Dec 2020). Please try following option

 

                       https://support.hp.com/us-en/document/c02463264

     also          https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla...

 

Regards.

BH
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‎04-01-2021 07:34 PM

HP Recommended

Thanks for the quick answer.

I manage to use the Windows printer driver for printing and finally I can print and set the printer as default.

But

Whatever I tried with the scanner part of it, didn't work.

I followed the articles and no matter what I tried, it could not find the printer/scanner.

Any advice?

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‎05-11-2021 11:36 AM

HP Recommended

ANYBODY?

HELP!!!

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