cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
UrielB
New member
2 1 0 0
Message 1 of 3
87
Flag Post

PhotoSmart C7280 - Printer cannot be installed

HP Recommended
PhotoSmart C7280
Microsoft Windows 10 (64-bit)

I have an odd problem:

The printer is connected via network to my computer.  Until yesterday, all worked fine and I could print and scan.

Today when I click on the 'Solution Center' icon it open the software with a message that the printer in not connected, and I cannot scan.

However, if I go to 'Printers and Scanners' window setting, I can print a test page from there.

I uninstalled the software and re-installed it.

Now while in installation, I receive a big red X when it tries to connect to the printer and the installation stops.

I don't know if the problem is in my printer or my computer.

Does anyone have any idea what I can do?

Computer: DELL laptop with Windows 10 Pro (64bits)

Wired network

Thank you in advance.

2 REPLIES 2
banhien
Level 19
Level 19
90,417 90,294 11,607 24,900
Message 2 of 3
Flag Post
HP Recommended

@UrielB 

 

HP Solution Center needs Flash to run BUT Adobe stopped Flash late last year (Dec 2020). Please try following option

 

                       https://support.hp.com/us-en/document/c02463264

     also          https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



UrielB
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for the quick answer.

I manage to use the Windows printer driver for printing and finally I can print and set the printer as default.

But

Whatever I tried with the scanner part of it, didn't work.

I followed the articles and no matter what I tried, it could not find the printer/scanner.

Any advice?

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation