Photosmart 5510 B111a won't recognize new cartridge 364

[ealbouy]

Hello,

I have an HP Photosmart 5510 e-All-in-One Printer - B111a which I bought long ago and stopped using while I was living abroad. So, recently I decided to use it again and started by installing the latest drivers on my new computer. Since the original cartridge 564 were not working (maybe too old), I checked on HP page where the use of HP 364 cartridges is recommended now (Hp 364 Black and three Colours Ink Cartridges). So, I ordered for the Hp 364 Ink Cartridges. But the printer wouldn't set up and issued a message that the cartridges are not compatible.

I tried to update the microsoftware as recommended on the HP assistance page, but it didn't work.

I even used the Hp Support Assistant software (Hp Print and Scan Doctor) without success. I don't seem to understand it because these are genuine Hp 364 Ink Cartridges.

What can I do to resolve this issue? Only the scanner of the printer is working currently.

Regards,

[KrazyToad]

@ealbouy

Welcome to HP Community

I have gone through your Post and would like to help

The Cartridge numbers vary from Region to Region.

May I know in which country are you located and where did you purchase the printer?

For this Printer Model here are the cartridges Numbers

Link: https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-series-b111/5053904/mod...

US and Asia Pacific regions uses Cartridge number 564 and Western Europe 364

If your printer was purchased in US then you cannot use Cartridge 364 unless you do a regionalisation reset

But the reset is only done for customers who have moved to another Country ( Region ) and still uses their same printer

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[ealbouy]

Hello and thank you for your answer.

Indeed, this is a good question. I bought the printer while living in South Korea (564) and moved back to France.

If i understand correctly, in this case I should reset the printer settings.

Could you please let me know how to do that in order to be able to use the cartridge 364?

Kind regards,

[asmita6658 · Accepted solution]

Thanks for getting back to us @ealbouy

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!